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Tool playbook

WhatsApp appointment reminder automation

Hey Teo helps teams run WhatsApp appointment reminders and confirmation workflows—multi-touch nudges, reply tracking, and no-show recovery—with approval controls.

How this helps

No technical knowledge required: no coding, no complex setup, and no operations playbook needed.

WhatsApp messages get read faster than email for many clients. Hey Teo helps appointment-based businesses run reminder and recovery workflows without manual texting all day.

  • Send timed appointment reminders before visits.
  • Track confirmation replies and flag at-risk slots.
  • Recover no-shows with structured rebooking messages.
  • Broadcast same-day openings to waitlists when cancellations happen.

How to implement

  1. 1

    Define reminder windows

    Set 24-hour, 3-hour, and day-before touchpoints by appointment type.

  2. 2

    Configure confirmation tracking

    Route unconfirmed slots for staff review before the visit.

  3. 3

    Run recovery on no-shows

    Trigger rebooking outreach within minutes of a missed appointment.

Frequently asked questions

Does Hey Teo replace WhatsApp Business?
No. It coordinates operational messaging around your WhatsApp channel.
Can staff review messages first?
Yes. Approval modes keep sensitive client communication under review.
Which businesses benefit most?
Salons, clinics, home services, and any appointment-based team with high WhatsApp usage.

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