Privacy Policy

Information we collect

What you give us directly

• Waitlist: When you join the waitlist, we collect at least your email address. If you sign in with Google, phone, or email/password, we may also collect your name and an account identifier from our authentication provider (Firebase Auth).
• Referral and marketing attribution: If you arrive with a referral code or UTM parameters in the URL, we may store those values with your signup so we can understand how people hear about Hey Teo.
• Support: If you email us, we keep the contents of that message and our replies.

What we collect automatically (including at waitlist signup)

We do not ask you extra questions in the waitlist form to collect the items below. They are collected automatically when you submit the waitlist or use our site, using standard browser and server signals.

• Network and device identifiers: Including your IP address (as sent to our servers), which may be used to infer your general location and to protect against abuse.
• Approximate location from IP: We use a third-party service to map your IP address to an approximate geographic area (for example, city or region level). This is not as precise as GPS and can be affected by VPNs, corporate networks, or mobile carriers.
• Browser and device details: Such as browser type and version, operating system, device type (e.g. mobile vs desktop where detectable), screen size, language preferences, time zone, and a formatted local wall-clock time at the moment of signup.
• Technical context: Such as viewport size, pixel density, and—where your browser exposes—connection hints (e.g. connection type). These help us understand how people experience our site.
• HTTP headers: Such as User-Agent, Accept-Language, and optionally referrer or client-hint headers when present.

We store this combined technical profile in our database (for example, in a structured field associated with your waitlist entry) alongside your email and other signup information you provide.

How we use information

• To operate the waitlist, authenticate you, and send launch-related communications.
• To understand how visitors find and use our site, improve our product, and detect fraud or abuse.
• To comply with legal obligations and enforce our terms.

We do not use your business conversations or data to train public-facing foundation models in place of our stated product terms. If you use Hey Teo as a product later, separate terms will describe how your data is handled in the product.

Legal bases (where applicable)

Depending on where you live, we may rely on your consent (for example, marketing emails where required), our legitimate interests (for example, securing the site and measuring basic interest in our waitlist), or performance of a contract when you use our services.

How we share information

• Service providers: We use vendors such as Google Firebase (hosting, authentication, database), analytics tools you configure via our site, and infrastructure providers. They process data on our behalf under agreements.
• IP geolocation: We use a third-party service (currently ipapi.co) to look up approximate location from IP addresses. That provider receives your IP for the purpose of returning location metadata.
• Legal: We may disclose information if required by law, court order, or to protect rights, safety, or security.
• Business transfers: If we are involved in a merger or acquisition, your information may transfer as part of that transaction.

We do not sell your personal information for money as defined under applicable U.S. state privacy laws.

Retention

We keep waitlist and technical data for as long as needed to operate the waitlist and communicate with you about Hey Teo, unless a longer period is required by law or legitimate business needs (for example, security logs). You may request deletion as described below.

Security

We use industry-standard safeguards (including encryption in transit) appropriate to the nature of our site. No method of transmission over the internet is 100% secure.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@heyteo.ai. We may need to verify your request.

You can also unsubscribe from marketing emails using the link in those messages, where applicable.

Children

Our services are not directed to children under 16, and we do not knowingly collect information from children. If you believe we have collected a child's information, contact us and we will take appropriate steps.

International transfers

We may process and store information in the United States and other countries where we or our providers operate. Those countries may have different data protection laws than your own.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the "Last updated" date. If changes are material, we will take additional steps as required by law.

Contact

Questions about privacy? Email hello@heyteo.ai.