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Use case

Refund and return triage

Hey Teo helps teams process refund and return requests faster with clearer triage, ownership, and customer communication.

How this helps

Refund queues are both revenue-sensitive and reputation-sensitive. Hey Teo helps teams respond quickly while keeping policy and approvals consistent.

  • Triage requests by reason code and priority.
  • Standardize first responses and information requests.
  • Escalate edge cases to the right approver.
  • Reduce backlog time with operational queues.

How to implement

  1. 1

    Define categories

    Separate defective, changed-mind, fraud-risk, and VIP cases.

  2. 2

    Set SLAs

    Target fast first response even when resolution takes longer.

  3. 3

    Audit weekly backlog

    Find systemic issues causing repeat refunds.

Frequently asked questions

Does Hey Teo decide refunds?

No. It supports workflow execution; policy and approvals remain with your team.

Works for services?

Yes. Cancellation and credit workflows are similar operationally.

Can we connect Shopify or Woo?

Hey Teo coordinates workflows across channels; platform integrations vary by implementation.