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Use case

Fix missed client follow-ups

Hey Teo reduces missed follow-ups by tracking open client conversations and prompting timely next actions.

How this helps

When follow-ups slip, revenue and trust slip with them. Hey Teo helps teams build a repeatable follow-up process instead of relying on memory.

  • Surface unanswered client threads early.
  • Draft context-aware follow-up responses.
  • Trigger reminders based on age and priority.
  • Track follow-up completion as part of daily operations.

How to implement

  1. 1

    Define follow-up SLAs

    Set response time targets by client type and workflow priority.

  2. 2

    Turn on reminders and drafts

    Let Hey Teo prompt and draft follow-up messages before conversations go stale.

  3. 3

    Review daily follow-up queue

    Use a single queue to close loops and keep client communication healthy.

Frequently asked questions

What if my team has different response standards?

You can set different response rules by workflow, channel, or client segment.

Can I monitor follow-up performance?

Yes. Hey Teo gives visibility into open threads and follow-up completion trends.

Does this require replacing my inbox tools?

No. The goal is to coordinate your existing communication stack, not replace it.