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Microsoft Outlook follow-up automation

Hey Teo helps automate Outlook follow-up workflows for teams that live in Microsoft 365 mail and calendars.

How this helps

No technical knowledge required: no coding, no complex setup, and no operations playbook needed.

Outlook volume grows faster than manual triage. Hey Teo helps prioritize operational follow-ups and reduce stale threads across the organization.

  • Surface aging threads by priority and customer impact.
  • Draft follow-ups with consistent business context.
  • Coordinate handoffs across shared mailboxes and teams.
  • Track completion of operational commitments in email.

How to implement

  1. 1

    Define triage rules

    Classify messages by workflow type and SLA.

  2. 2

    Enable drafting workflows

    Accelerate routine replies while requiring review for sensitive threads.

  3. 3

    Run daily inbox reviews

    Close open loops before they become customer escalations.

Frequently asked questions

Does this replace Outlook?
No. It coordinates actions around your existing mailbox workflows.
Can shared mailboxes be supported?
Yes. Team inboxes are a common workflow pattern.
What about security-sensitive mail?
Use approval gates and restrict automation for regulated categories.

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